Yonder has developed a range of contact support tools that empower your customers to engage with you however they want, whenever they want, and receive a consistently high level of service across all channels.
Whether it’s a self-serve enquiry from your website, a fully personalised email confirming an order, a phone call for advice, or an ‘on-brand’ response to a tweet, we have the technology, power and people to offer multi-channel solutions, blending digital and traditional contact channels intelligently and seamlessly.
In this brave new world, where revolutionary ideas have the potential to disrupt whole industries, you need to be bold to stay relevant. So we focus not just on the now but the next – fanatical about discovering new ways to support the whole customer journey and ideas that propel businesses forward not just today but for years to come.
By combining years of operational expertise, data analytics and an innate understanding of the customer journey, we are able to surpass your expectations by maximizing your ROI on every customer engagement, no matter the channel.
We nurture a creative culture by enabling all our people to contribute to our client’s success through open communication and feedback, flexible personal development programmes and creating a great environment to work and play.
We partner with ambitious businesses who are looking for transformative results. Innovation is an integral part of who we are and what makes our people passionate about your customers. Our senior solutions team have created and delivered ground-breaking transformational customer contact solutions for some of the world’s leading brands and most disruptive start-ups. We have an innate understanding of the customer journey and how to drive profitability through outsourced contact centres open 24/7/365.